物流政策

We aim to ship your purchases within 1-2 working days of placing your order, and at the rates specified during the shipping calculations at checkout

UNLESS

your purchase is a Moon Mist pre-order, in which case it will be shipped on the date specified on the product page, the checkout and our communication via email.

Please note: If you are in the UK, we will ship your purchases via Royal Mail Tracked 24® or Royal Mail Tracked 48®, depending on your selection. These ensure that both you (the customer) and us (the seller) are protected in the event of loss or damage to the goods.

Royal Mail Tracked 24® & Tracked 48® Services do not require a signature upon delivery. 

Royal Mail will attempt to redeliver your package twice - if all attempts have been unsuccessful, Royal Mail will hold your parcel at your local Post Office branch for 18 days. During the holding period, you will have the opportunity to arrange a collection in person from your local branch.

If your item is not collected within the 18-day holding period, it will be returned to us. Once we receive your undelivered parcel, we will get in touch to arrange a new delivery time that suits your needs.

PLEASE NOTE: If all delivery and collection attempts have been exhausted, a new Royal Mail Tracked Service will need to be purchased to cover the cost of redelivery.

International Orders — Duties & Import Taxes

International orders are shipped via Royal Mail International, which may be handed over to Parcelforce Worldwide or the destination country's local postal service for final delivery.

Please be aware that international orders may be subject to import duties, taxes (including VAT), and customs fees upon delivery. These charges are determined by the customs authority of the destination country and are the responsibility of the recipient.

PAOLOREFLEX has no control over these charges and cannot predict their amount. We recommend checking with your local customs office before placing an order if you are unsure. Please note that refusing a delivery due to unexpected duties or taxes does not entitle the customer to a refund of the original shipping cost.

 

You can always contact us for any shipping questions at admin@paoloreflex.com.